Booking +Cancellation Policies
Booking
PORTRAITS: To book, a 50% deposit is due immediately to book and hold the date of your session and also serves as a cancellation fee. The remaining balance is due on the day of your session.
WEDDINGS/EVENTS: To book, a 50% deposit is due immediately to book and hold the date of your event and also serves as a cancellation fee. The remaining balance is due two weeks before the date of the wedding. Couples can break this up into multiple payments however they see fit. Couples can save 20% on their wedding package when they pay in-full when booking.*
Payment, Taxes + Fees
All sessions and packages must be paid for online via HoneyBook, AJP’s contract + invoice system. To offer a safe contactless payment experience, cash and checks will not be accepted. Debit and credit card transactions may be subject to a processing fee.
For portraits, weddings, or professional services further than 25 miles outside of Richmond, a travel fee of 40¢ per mile will be applied.
Any venue photography fees or permits must be paid by the client. (I.e. Venues such as Maymont, Historic Tuckahoe and others charge fees to use their property.)
AJP is proud to offer 10% off Portrait + Wedding packages for all military, first responders, medical professionals, social workers, USPS employees, JK-12 employees, Henrico County employees and election officers. * Proof of employment is required.
Cancellation Policy
PORTRAITS: Cancellations happen. That’s okay! AJP is very flexible and is happy to work with clients to rebook their session at an agreed upon date/time/location.
Here’s what you need to know about receiving credit or refunds:
- Full refunds are available for cancellations made within (48) hours of booking a session.
- After that, the 50% deposit serves as a cancellation fee.
- No refunds are given for cancellations made within (24) hours prior to the session. Instead, clients can use their previous payment as credit towards a future shoot.
- No refund or credit will be given for no-shows.
WEDDINGS/EVENTS: If for any reason the Client cancels before the wedding date, the Photographer will keep the the event retainer fee paid to hold the wedding or event date as a cancellation fee. Cancellation must be made in sent in writing, by mail or e-mail. However, if the client requires to change the wedding date, I will do my best to accommodate the change and no fee will be charged as long as the new date is available and within five months of the original event date. If I am not available for the new date, the original contract will be cancelled and subject to the cancellation policy.
If Aaron Jay Photography cannot perform the contract due to fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to photographer’s illness or emergency, then the photographer shall return the deposit to the client but shall have no further liability with respect to the contract. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the photographer.
COVID-19
Your safety and well-being are my top priorities as we continue to navigate through this global pandemic. I have made many changes based on guidance from the CDC and VDH, and with your best interests in mind.
Please review AJP’s COVID-19 Guidelines page as well as the COVID-19 Updates + Wedding Policy Reminders page for more information.
* Excludes elopements + micro-weddings.
If you have any questions or concerns, please contact Aaron.